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Rhiannon Marsh

Receptionist

Rhiannon, known to many as Rhi, is the office receptionist at CCFPG Erina. She is the first point of contact for clients, whether they are visiting the office or calling in with queries. She takes pride in greeting clients with genuine interest and providing exceptional customer service. Her role involves assisting clients and team members alike, ensuring smooth and efficient operations within the office 

Before joining the Coastal Advice Group, Rhiannon managed a small takeaway shop, where she honed her skills in hospitality. This role taught her the importance of teamwork, efficiency, and customer satisfaction in a fast-paced environment.  

Rhiannon stands out in her profession due to her exceptional customer service skills. She is known for her willingness to listen to clients’ stories, caring about their overall well-being, and efficiently addressing their needs. Her empathetic and problem-solving nature ensures that clients feel supported, especially during stressful times. 

Outside the office, she enjoys a vibrant cultural identity and loves spending her free time playing and watching sports. Rhi plays in a mixed soccer 5s team with her friends each week. She also has a passion for traveling and hopes to explore more of Australia’s cities. 

Looking ahead, Rhiannon hopes to continue developing her skills and growing within the company. She aims to make clients feel at ease and confident that their needs are being met, ultimately providing solutions to any problems they encounter. 

If you’d like to ask Rhi any questions please contact her by phone or email